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Effective Date: 5 May 2026

Privacy Policy

G13 Tech ("we", "our", or "us") respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 ("POPIA") of South Africa.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or contact us.

1. Information We Collect

We may collect the following personal information:

  • Full name
  • Email address
  • Phone number
  • Company name
  • Service enquiry details
  • IP address
  • Browser and device information
  • Website usage analytics

2. How We Use Your Information

We use your information to:

  • Respond to enquiries
  • Provide quotations
  • Deliver services
  • Communicate regarding support or projects
  • Improve our website and services
  • Maintain security and prevent abuse
  • Comply with legal obligations

3. Legal Basis for Processing

We process your personal information based on:

  • Your consent
  • Contractual necessity
  • Legitimate business interests
  • Legal and regulatory obligations

4. Sharing of Information

We do not sell or rent your personal information.

We may share information with trusted third parties where necessary, including:

  • Hosting providers
  • Email service providers
  • Technical support providers
  • Legal or regulatory authorities where required

5. Data Security

We implement reasonable technical and organisational safeguards to protect your information from unauthorised access, loss, misuse, or disclosure.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected or as required by law.

7. Your Rights Under POPIA

You have the right to:

To exercise these rights, contact us at:

  • Request access to your personal information
  • Request correction of your personal information
  • Request deletion where applicable
  • Object to certain processing
  • Withdraw consent where applicable
privacy@g13tech.co.za

8. Cookies and Analytics

Our website may use cookies and analytics tools to improve functionality, performance, and user experience.

9. Third-Party Services

Our website may make use of third-party services for hosting, email delivery, spam protection, and analytics. These providers may process limited data as part of their services.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page.